Images not loading in Nooks? Try updating your cookie settings

Last updated: September 30, 2026

If images are not displaying correctly in Nooks — such as background images or contact photos — this is often caused by cookie settings in your browser blocking the content from loading.

How to fix image loading issues

  1. Go to the Nooks homepage.

  2. Click the cookie icon located at the bottom right corner of the page.

  3. Select the option to allow all cookies and re-accept the cookie settings.

  4. Hard refresh the page to reload Nooks and its assets.

After completing these steps, images should load correctly throughout the platform.

Still having issues?

If images are still not displaying after updating your cookie settings, try the following additional steps:

  • Clear your browser's cache and cookies, then log back in to Nooks. You will need to re-accept cookies afterward.

  • Try accessing Nooks in a different browser or an incognito/private window.

If the problem persists after trying all of the above, please reach out to Nooks support for further assistance.